Zooly: The Software Solution
Zooly is a Freelance Management System (FMS) — a software product, and technically and legally a Data Processor. It provides the record-keeping and human-based decisionsupport infrastructure: the private marketplace interface, the VAT calculation engine, the dossier and KYF tooling, the Billing Mandate invoicing mechanism, and the paymentinstruction rails. Zooly (the software) is not an agency, not a labour supplier, and not itself a marketplace operator — it has no direct relationship with Clients or Vendors independent of the MO that operates it.
The Marketplace Operator (MO): The Agent
The Marketplace Operator is the entity that licenses and operates Zooly to facilitate B2B relationships between Clients and Vendors. Whether run by a Zooly-affiliated entity or
an independent third party, the MO's positioning is as follows:
The MO acts as the Agent on behalf of both Clients and Vendors and holds the Billing Mandate and the Payment (Collection & Distribution) Mandate.
The MO is the Data Controller: it owns the rules of the marketplace and is legally and administratively responsible for how it is run. Zooly, as Data Processor, acts only on the MO's instructions.
The MO's objective is to facilitate assignments, not jobs, and to give Clients Know Your Freelancer (KYF) tooling so that human decision-makers — not the software — can confirm that an assignme.
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New rules keep landing. The Platform Work Directive, algorithmic transparency and management rules, data privacy restrictions, national implementation still shifting country by country… Easy to feel like compliance is just one more thing slowing your business down. Calling someone a “freelancer” in a contract doesn’t make them one. What actually matters is what happens day to day: who’s directing the work, who’s setting the pay, how the relationship really functions. Zooly captures that reality, so every decision you make rests on evidence, not on a word in a document. You’ve probably heard of KYC: Know Your Customer. Every bank does it, every regulator expects it. We think freelance work deserves the same rigour, so we built the Know Your Freelancer solution. Every dossier on Zooly starts with actually knowing who you’re working with: verified, documented, and provable in seconds, not weeks.
We're thrilled to announce that our Knowledge Catalog on Freelancer Misclassification will officially launch on October 1, 2026. Over the past year, we've been collecting, explaining and structuring the rules on freelancer misclassification across Europe, country by country, so that anyone hiring, placing or managing freelancers can see the whole picture in one place.
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View all news →This year, has ushered in new developments and launched new initiative —all with the goal of preparing leaders, businesses and skilled professionals for the future of work.
A new platform feature calculates and withholds tax obligations automatically for placements spanning multiple EU jurisdictions, eliminating a manual reconciliation step that agencies previously handled in spreadsheets outside the platform. The rollout covers the Netherlands, Belgium, Germany, and France at launch, with additional jurisdictions planned for later this year based on customer demand.
The Dutch DBA Act (Deregulering Beoordeling Arbeidsrelaties) enforces joint responsibility of clients and contractors to prevent false self-employment. The Netherlands Tax Administration (Belastingdienst) assesses working relationships; if a zzp'er (self-employed professional) does not meet entrepreneurship conditions, they face additional tax assessments, repayment of tax benefits, and potential fines. Clients may owe payroll tax, pension contributions, and fines. From 1 January 2025, unintentional false self-employment triggers retroactive assessments; intentional cases can be backdated further. Model agreements remain valid until 2029 but do not guarantee protection. A new Self-Employment Act (Zelstandigenwet) is announced for 1 January 2028, introducing two tests for self-employment and a special commission. Businesses hiring freelancers must reassess working relationships to avoid financial and legal consequences. Some Hyperlink Here
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